Moving

I hate moving.

I hate everything about it.  I hate having to put the house up for sale and all that entails.  I hate having all my stuff in boxes.  I hate unpacking in the new house and trying to find a place to put everything.  I hate realizing that I have a ton of stuff and that some of it is going to stay in boxes for the time being.  I hate feeling like my life is “on hold”.  I hate having to find a new hair stylist, a new dentist, a new doctor.

But the thing I’m hating most right now?  Trying to get freaking renters insurance.

I’ve been trying for weeks to get renters insurance, to no avail.  Farm Bureau South Carolina doesn’t write renters, just homeowners.  So it has to go through an affiliate company.  The only problem with that is because of the incident in April 2012, no one wants to insure us.  They say we’re too much of a risk.  We don’t even have a dog anymore!  So why are we such a risk?  That makes absolutely no sense to me.

I’ve been waiting on our agent to get back to me for a week now regarding a company that might write the policy.  I called him yesterday and told him I needed to know something by the end of business, because this has gone on long enough.  Our house is under contract, which means our homeowners policy will be cancelled soon, leaving us with no coverage of our belongings.  I have got to get this settled.

As I expected, I didn’t hear anything from him before the end of business yesterday.  So today I got on Progressive and bought a renters insurance policy.  It’s costing me a grand total of $30 a month to insure our personal property.  You snooze, you lose, Farm Bureau.  Now I’m going to see how long it takes our agent to get back to me without me nagging him every other day.  And when he does finally call?  I’m going to tell him, too bad, I gave up waiting around on you ages ago and found insurance elsewhere.

I shouldn’t have to nag a grown man about doing his damn job.  But at least now I have renters insurance.

I just can’t with the lack of logic.

Pet Peeve #6: People who ask you to participate in something, then don’t supply you with the information you need in a timely fashion (or at all, for that matter).

The husband got asked by someone at his workplace to participate in a local community program wherein people in the community volunteer to buy school supplies for needy kids in the area.  They give you the child’s name, what grade they’re going to be in, and where they will be attending school.  Then the volunteers go buy the supplies their assigned child requires and turn them in to the coordinator to be distributed to the kids.

Sounds great in theory, right?  Too bad it’s not working out that way.

So the coordinator at hubby’s workplace finally tells him who the kid we’ve been assigned is and where he goes to school.  She also says that Walmart has the list of required supplies.  So I go to Walmart.  The only lists I can find are for the elementary and junior high schools (and there are a lot of them).  I went through all the lists – nothing.  I asked an employee who was putting out more copies of lists and was told that they don’t have lists for the high schools.

Well, that’s just ducky.  How am I supposed to do this if I don’t know what to freaking buy?  I don’t have kids.  I’ve been out of high school since 1992.  I have no earthly idea what kids are supposed to have by way of school supplies these days.

Needless to say, I’m not real impressed with the people running this program.  You want people to participate?  Then make it easy for them.  Give them a list of things to buy.  Don’t assume they know what to get or that Walmart has the damn list.  Our assigned kid will be lucky if he gets anything at all because of how half-assed this program is being run.

 

Bad Service

I got the idea for this post from reading entries on the Livejournal community bad_service.  I thought I’d share my experience with the exercise bike we purchased from Sears.

On February 22nd, we purchased a new exercise bike because our old one was giving us problems (the pedal arm kept falling off) and we were tired of fighting with it every time we used it.  So we took a drive south to a larger town where there was an Academy Sports, in addition to a Sears.  Academy didn’t really have much selection in store, so we went over to Sears to have a look.

At Sears, we found the Schwinn 270/Journey 2.5 recumbent bike.  It looks like this:

bike

The bike that has given me nothing but problems since we bought it.

Looks like a nice bike, doesn’t it?  We thought so too, and decided to give it a try, since in the past we’ve purchased Pro Form/Nordic Track bikes and they just don’t hold up to regular use.  (Our previous bike, a Nordic Track, had a pedal arm that wouldn’t stay on.  We’d been using the bike less than a year.  Doesn’t say much about the quality, does it?)  So we decided to give a different company a chance.

If only we’d known what we were getting ourselves into.

After two weeks of use, we noticed that buttons on the control console would randomly stop working.  The Programs button seemed to be the main one affected, although the fan button was also not responding.  So on March 10th, I called up Sears and spoke to one of their Warranty Service people who declared that the power cord that came with the bike was the problem.  The included power cord apparently didn’t supply enough power to consistently run the control console.  Great!  Problem solved.  Send me a new power cord.

I was told that I would get an email confirmation of the part being ordered, and another with tracking info when it shipped.  After a few days, I called back and learned that the cord had shipped on March 11th.  Since I was aware that it would take 5-7 days for the part to arrive, I wasn’t too concerned.  I did reach out via Twitter to find out why I never got the promised emails.  Someone was supposed to look into it and call me, but no one ever did.

After a week of using the bike with the new, improved power cord, it was obvious that there was something wrong with the console.  It was still acting as goofy as it had previously, with added quirks like the fan not wanting to shut off and not letting us switch between profiles.

So I called again on March 24th and all the customer service rep wanted to do was send a technician out – in three weeks!  I told him I didn’t need a service technician to tell me that the console was the problem.  He hemmed and hawed a bit, claimed he couldn’t locate the part (the console) in the computer, so he couldn’t say whether or not it was possible to order me a replacement.  He also said that since I was past the thirty day return policy, if I wanted to return the bike, I’d have to clear it with the store manager first.  Are you kidding me?!  The goddamn bike is under warranty – electronic parts for one year, mechanical parts for two years, the frame for ten years.  I’d say this qualifies as an electrical problem, wouldn’t you?  Needless to say, I was pissed off.  I let him make the service appointment for today, April 17th.

I stewed on his incompetence for a little while.  Since part of the problem was that he couldn’t locate the part in the system (and I couldn’t give him the model number of the bike, just the name), I got on Schwinn’s website, located the bike and got the model number.  Armed with this information, I called back and got a much more helpful CSR this time around.  I explained the situation, gave him the model number, and he found the part I needed.  Only it was on back order.  With no anticipated availability date.  Of course.  Nothing about this was going to be easy.

At any rate, the helpful CSR ordered a console, tied it to my service appointment and told me that as soon as one was available, it would ship directly to me.

Two weeks passed with no word from Sears about the console.  So I called again on April 1st to find out what the status of the part was.  Still on back order.  The customer service rep did send a message to the Parts Department requesting them to contact me with a time frame for the part.  A few days later, I got an email from Sears saying they’ve opened a case on my order.  I called to find out what the hell that meant.  According to the girl I talked to, since the part is on back order, they are tracking the situation in order make sure that this is resolved to my satisfaction.  At this point, I think I had called and complained via Twitter an equal number of times.

Then yesterday, I get a phone call from Sears asking if I’ve received my part as they’re showing it was delivered.  I checked my front porch and finally!  The console had come in.  The fact that it showed up when it did was a total fluke though, because the Parts Department was showing it wouldn’t be available until mid-May at the earliest.  I think if we’d had to wait another month, the bike would have been returned and we’d have bought something else, somewhere else.

The service technician came today and put the new console on.  He agreed with my assessment that the console was buggy from the get-go and that not having the proper power supply just made the problem worse, to the point that it fried the console.  He checked the new one out and it’s working the way it should, so maybe this is finally over.

At this point, I’m less than impressed with both Schwinn (because of their product) and Sears (because of their ineffective methods of dealing with the problem).  But at least my bike is fixed.

 

 

What is something that bugs you?

There’s no way I could name just one thing.  So here’s a list, in no particular order:

  • Stupid people.  Especially the ones who think they’re smart when they so are NOT.
  • Dogs running loose.  Because not everyone enjoys being chased/jumped on by your dog.  If you don’t have a fenced yard, why do you even have a dog?  I hate people who care so little about not only their dog, but other people.
  • Rude people.  This one is pretty much self-explanatory.
  • Idiotic product reviews that don’t address why you didn’t like the product.  Seriously, tell me what’s wrong with it.  Don’t post some stupid review that the item never showed up or was the wrong color or some such nonsense.  That’s seller feedback, not a product review.  Two totally different things.
  • Street maintenance workers who tear up a street intending to repave it, only instead they leave it torn up for months.  Meanwhile, the condition of the road is deteriorating.  The road in front of the public library in town has been torn up for months and it’s just getting worse.  No amount of complaining to the road maintenance people does any good, as the road is still a mess.
  • Anyone who can’t follow simple instructions.  I’ve quit a couple of different dry cleaners because they couldn’t seem to grasp the meaning of heavy starch.  When I tell you I want the items starched to the point where they will stand up on their own, don’t do light starch and think I’m not going to notice.  I will make you redo the items until they’re done right.  So you’re costing yourself money by not doing it right the first time.  Get your shit together, people.
  • People who resort to name-calling and acting like other people’s opinions are stupid just because they don’t agree with theirs.  And when you do it in a group that I maintain and you’re being snide to me with regards to comments I made?  You can bet your ass I’m going to call you out in front of everyone.  I don’t play that shit and I will not tolerate it.
  • Drivers who think that a lane closure doesn’t apply to them.  We’ve all experienced this.  You’re driving down the interstate and you see a sign that says “Right Lane Closed Ahead”.  So you get over into the left lane, because you don’t want to wait until the last minute.  Meanwhile, the other drivers in the right lane ignore this logic and continue on in the right lane like the lane closure doesn’t apply to them.  They wait until the last minute, then try to shoehorn their way into the left lane.  It’s freaking rude and impedes the flow of traffic.  If you can’t pay attention to the road and the traffic signs/signals, then you don’t need to be driving.  And stop cutting me off just because you weren’t paying attention to the four “Lane Closed Ahead” signs we passed!
  • Mail from organizations addressed to Mr. Courtney [My Last Name] instead of Mrs. or Ms.  If you don’t know the sex of the person you’re sending something to, err on the side of caution and don’t put a honorific on it.  It’s a minor thing, but it bugs me.  If you send me something addressing me as “Mister”, I’m going to chuck it in the trash.

These are a few of the things that bug me.  What are some of yours?