As y’all know we recently built a house. McComb Wholesale Carpet did the tile and wood flooring in the entire house, plus the kitchen back splash and the master shower tile work.
Most of the work was fine, but I have been less than impressed with their attention to detail.
But the problems we’ve had with the master shower are the reason I wouldn’t recommend them to anyone. We have a custom sized shower. The fiberglass shower pan, being a custom size, didn’t have a pre-cast threshold for the shower door to rest on.
Part of the installation included building a curb (threshold) for the shower doors to rest on. Our builder had put in a wood threshold (that would be waterproofed and tiled over). The installers from McComb Wholesale Carpet said it needed to be a different type of wood, so they pulled the other stuff out and put in the wood they wanted. Their installation was sloppy – they didn’t measure in order to size the material correctly and one side had to be shimmed up to make it level with the other side.
We didn’t know any of this at the time; we only found out after we started having problems with the shower leaking.
At any rate, the shower looked great initially. But about a week after we moved in, we noticed that the tile flooring outside the shower was damp after each use. A few days after that, I saw that the grout between the tiles on the threshold was falling out in chunks. So we called MWC and they came out to look at it on 5/6/13.
The installers who did the work on our house came out to look. They decided that the water was penetrating the grout and wetting the wood underneath, causing swelling and warping, which was why the grout was falling out. They proposed replacing the grout with a caulk which should seal everything up. We warned them that if this didn’t solve the problem, they would be tearing it all out and redoing it.
They came back a few days later and chipped all the old grout out of the tiles on the threshold and filled the spaces with caulk.
Everything was fine for about a week. Then the caulk started separating from the tile and the floor outside the shower was damp. We called MWC again and they came out on 5/16/13. At that time they were informed that they would be tearing out the threshold and replacing it with concrete or brick, which wouldn’t be bothered by any water penetration. I was told at this time that they would order the extra tile they needed and would start the job the next week.
They didn’t show up. When I called the store to find out why, I learned that they had taken on another job that was going to tie them up for at least a couple of weeks. By this point, these problems had been going on for over a month. When I finally spoke to them, I was told it would be 6/17/13 before they could start our repair.
Finally, the day slated for our repair to begin arrived. One of the installers came out and began demoing the threshold. When he pried the tile off, the mastic used to adhere the tile to the framing was wet, with a gluey consistency. When he pulled the wood out, it was soaked. Water marks on the wood framing showed water penetration both from above and below. As near as my husband and I could figure, the wood was soaking up water from underneath. This caused holes to develop that allowed water to enter from the top.
Once everything was demolished, the installer had to replace the wood with something that wouldn’t warp if water came in contact with it. He used concrete block, which he adhered together and clamped to hold it in place while it cured. The next day when he returned, the adhesive was still soft, so he left it for another day. When he came back the third day, he put a thick coat of waterproofing on both sides of the threshold. Later that day, he came back and put on another coat.
He didn’t show up on Thursday. Instead, the store called to let us know that they had received the wrong color tile. So they had to get more tile before he could finish. So for a week, the shower sat half done. The correct tile came in on 6/26/13, so they returned on 6/27/13 to do the tiling.
When the installer arrived to do the tile, I confirmed that he would be making sure everything was level. He said he would check level as he worked. Only when he finished setting the tile, I saw that he had left a slope on the top of the threshold, tilting in toward the inside of the shower. When asked, he admitted he had left it that way to help with water run off.
Both installers returned the next day and grouted everything.
Today (6/29/13) we had the shower doors rehung. That’s when we discovered that their lack of attention to detail had created more problems. The new threshold was higher than the old one (again with not measuring things for size correctly), so the screws in the shower frame didn’t line up with the old holes. So the old holes had to be filled in and new ones drilled. The slope that the installer left instead of leveling everything? Now the bottom track of the shower won’t sit flush. Our neighbor who was rehanging the shower doors is a plumber, so he tacked it place with silicone, but this shows the lack of care for a job being done properly on McComb Wholesale Carpet’s part.
This bunch isn’t very competent or concerned about doing it right. We learned from our neighbor (our builder’s grandfather) that our builder has decided that all their screw ups aren’t doing him any favors and he won’t be using them any more.